At Zarelle, we take pride in carefully curating and dispatching each piece of jewellery with love and precision. While we do not accept returns or offer refunds based on personal preferences or change of mind, we do provide a 1-day return window for cases involving damaged or incorrect items.
To be eligible for a return, customers must lodge a complaint within 24 hours of receiving their order. Requests made after this period will not be accepted under any circumstances.
Return Eligibility
Note: We do not allow replacements
You are eligible to return the product for the below cases.
- You received a damaged product
- You received the wrong item
To qualify, you must:
- Email us at info@zarelle.in or WhatsApp us at +91 93816 19119 within 24 hours of delivery
- Share a clear unboxing video showing the product being opened from its original packaging. The original package should be shown clearly from all 360 degrees before opening.
Note: Requests without an unboxing video will not be accepted under any circumstances.
Not Eligible for Return
We do not offer returns, exchanges, or refunds in the following cases:
- The product is not in its original condition (used, worn, or tampered)
- A complaint is raised within 24 hours of delivery
- No unboxing video is shared
- Issues like change of mind, size, colour mismatch, or preference
- Minor imperfections that do not affect wearability (slight colour variation, tiny stone displacement, etc.)
Refunds Policy
Refunds are only issued in below situations:
- Repeated receipt of damaged/incorrect items
- Orders delayed for 2+ weeks due to shipping failures
All approved refunds will be processed via UPI or bank transfer within 5–7 business days.
Refunds are not issued for:
- COD orders returned to us
- Rejected deliveries
- Gift cards, wallet credits, or sale items
Return Process
- Contact us within 24 hours at info@zarelle.in or +91 93816 19119
- Share your order number and unboxing video
- Our team will review your request and confirm approval
- If approved, we’ll arrange a reverse pickup (if courier available)
- Once received and inspected, we’ll initiate a refund to your original payment method after deducting the delivery and return pickup charges.
If pickup is unavailable in your area, you may need to self-courier the item to our warehouse at your own expense.
Important Notes
- Keep your packaging and invoice safe until you inspect the product
- Always record an unboxing video for your protection
We’re Here to Help
If you have any issues, reach out to us directly at:
info@zarelle.in
+91 93816 19119 (WhatsApp)
We promise to resolve your concerns with care and speed.